< Efx





FAQs

How to complete Efx.com.ng account verification

Login to your account and click on the verification link and upload your government issued ID card like driver's license, voter's card, international passport etc. Then wait to verified within 24hrs

What is e-currency?
E-currency means electronic currency and is a means of exchange with which you can make and receive payments online.

How safe is e-currencies and what can I do with them?
No one can guarantee the safety of e-currencies, they can disappear anytime. Just buy/keep as much as you need only. E-currencies are used online as means of exchange for goods and services over the internet. Before you can use e-currency, the merchant/beneficiary must accept it. E-currencies are mostly used for Forex, Gambling/games, Investments, ad bookings, hosting/Domain names, etc.

I don't have an e-currency account. How can I get one?
There are so many e-currencies. To get an account with any, check our Homepage and click on the logo of the e-currency to get an account. Most of them are free.

What is bitcoin?

Bitcoin is a digital currency. You can use Bitcoin to send money to anyone via the Internet with no middleman.

How to start using Bitcoin?

Before you will be able to buy or sell your Bitcoins you will need to create a Bitcoin wallet.

Blockchain.info is the most widely used Bitcoin wallet today, it allows you to send and receive Bitcoins through your wallet from your browser or mobile phone. You can create a bitcoin wallet at https://blockchain.info/wallet

How long does it take for my account to be funded?
We credit instantly as we receive your payment confirmation, we will communicate to you if there is any unlikely reasonfor delay exceeding 24hrs.

If I want to convert my e-currency to cash, how long will it take for me to get paid in Naira?

We'll buy it from you and pay naira instantly into your registered bank account with Efx.com.ng

What's your working/support hours?
Business Day shall be Monday to Friday, 0900hrs to 1800hrs, excluding bank and public holidays in Nigeria. Please do not call outside this time. Our WhatsApp and social media chat is available anytime 24/7.

My question is not answered here. What should I do?
Contact us with your question through our customer care.

How To Buy And Sell

Step 1: Register and then Login with your Email and Password.

Step 2: Chose your prefer e-currency and type the quantity you want to buy

Step 3: Click on the currency you are paying with, a new page will open, then

Step 4: Choose your payment method, and fill in your e-currency information below the box.

Step 5: Click SEND. The system will then issue you a transaction code which you will use

When making payment.

Step 6: Make payment into any of our account, reference the transaction code generated when making payments to us either by bank deposit or internet bank transfer.

Step 7: We confirm receipt of your payment and fund your e-wallet.

Privacy Policy

INFORMATION WE COLLECT FROM YOU

We may collect and process the following data about you:

· To operate and administer your Efx.com.ng account and to provide services that you have requested.

· To carry out your instructions to make and receive payments and undertake transactions using our services, including verifying that you have sufficient funds in your nominated bank account to make such payments.

· To comply with financial services regulations including retention of financial information and transactions

· For financial and identity checks, fraud prevention checks, anti-money laundering and credit checks

· For customer service, including answering questions and responding to feedback and complaints

· To ensure that content on our website is presented in the most effective manner for you and for your computer, andto provide you with information, products or services that you request from us or which we feel may interest you

HOW DO WE PROTECT YOUR INFORMATION?


We are committed to ensuring that your information is secure.

To prevent unauthorized access or disclosure of information we have physical, electronic and managerial procedures in place to keep your information safe.

Once logged into your Efx.com.ng account, all internet communication is secured using Secure Socket Layer (SSL) technology. However, this high level of protection can only be effective if you follow certain security practices yourself.

You must never share your Efx.com.ng account or login details with anyone. If you are concerned that any of your login details have been compromised, you can change them any time once you are logged on but you should always also immediately contact Customer Services and tell us why you think your login details have been compromised.

Please read our Efx.com.ng account Terms of Use for further information on how to keep your Efx.com.ng account safe. Details of how to contact Customer Services are available from the “Contact” section of the website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website.

Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

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DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES?

We DO NOT disclose or sell your personal information to third parties.

But when you open a Efx.com.ng account, at intervals of up to every 3 months and at any other time we feel it is necessary to do so to protect our financial interests and prevent money-laundering or fraud, we share certain information about you and your Efx.com.ng account, financial history and transactions as part of our normal business operations with our banks, payment facilitator partners, credit/debit card processing services, identity verification service providers and credit reference to identify and verify users, to limit our exposure to fraud and other criminal activities and to manage our financial risk.


COMMUNICATING WITH YOU
Wemay contact you by email to the primary email address registered with your Efx.com.ng account or by telephone through the contact telephone numbers you have provided when registering for your Efx.com.ng account. You can change your primary email address and/or contact telephone number at any time,

You may also receive system-generated transactional emails such as confirmation of uploads, notification of receipt of payments, notification of password changes etc. which are necessary for the proper operation and administration of your account

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ONLINE PRIVACY POLICY

This online privacy policy applies only to information collected through our website and not to information collected offline.

LINKS TO OTHER WEBSITE


Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Our website also includes social media features, such as the Facebook “Like” button and widgets, such as the “share this” button or interactive mini-programs that run on our website. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

CHANGES TO OUR PRIVACY POLICY

If we decide to modify our privacy policy or add a new policy, we will make this visible to everyone by updating the Privacy Policy modification date below.



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